Shipping Domestic

All Australia domestic orders are shipped via Australia Post for a flat rate of $12.

Orders placed before 3pm AEST will take 1-4 business days to process

Shipping International

We can ship products anywhere in the world.

Orders are shipped via Australia Post International.

Orders placed before 3pm AEST will take 1-4 business days to process

Shipping prices are:

DestinationCosts
Zone A- New Zealand$20.00
Zone B- Asia/Pacific$23.00
Zone C- USA, Canada, Middle East$26.00
Zone D- Rest of the World$30.00
Australia$12.00

Please note that the cost of the garment and the shipping do not include any duties or taxes payable at the destination country.

Please research the cost of duties and taxes before you make your purchase as these will not be refundable by us.

You will be notified of the tracking number when the order has been shipped.

Returns

We are happy to provide you with a refund or exchange if the same kaftan is available for a return only when a Returns Authorisation (RA) number is requested and garments are received back within 14 days of receiving your order.  Garments must be returned in a saleable condition (all garment and swing tags need to remain attached and items must be returned with original packaging). We suggest that all garments are tried on by you on receipt so that an exchange or return can be fulfilled within our policy time frame.

Any garments that have been worn, damaged, altered or washed will not be accepted.

Faulty items

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty.  Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Exchange

Please note that we are only able to offer exchanges where there are still kaftans available from that range.  If you wish to exchange for an alternative style or colour, we suggest that you contact us as soon as possible to request an exchange and if we cannot facilitate you with your request we then advise that you return your garments for a refund.

Refund

All accepted returns refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded less taxes, duties and shipping charges.

Returns process

We would like to make it as easy as possible for you to make a return or exchange. Please request a Returns Authorisation number by contacting  kklkaftans@gmail.com  or calling us on 0419-271-880 (between 9-5pm Sydney EST) within 7 days of receiving your order.

Please confirm whether you wish to exchange or return for a refund. We will then email you with a Returns Authorisation number.
This is to be recorded on your packing slip and sent back along with your unwanted garment(s) to the following address:

Toni Moon
PO Box 2425
Taren Point 2229
New South Wales
Australia.

Please return to us by your own nominated courier/postal service though please note that we may not accept liability for the return shipments.

Cancel Order

To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.

Pricing

Pricing is in AUD$ for Australian Customers and USD$ for the rest of the World by using the drop down box on the Home Page.

Payment Options

We offer the following payment options:

PayPal, which includes Visa, MasterCard Amex, Zip Pay and also Direct Invoicing thru Paypal