Refund policy

Returns

We are happy to provide you with a refund or an exchange if the same kaftan is available to exchange.

All returns garments are to be returned within 5 days of receiving your order.  Garments must be returned in a saleable condition (all garment and swing tags need to remain attached and items must be returned with original packaging). We suggest that all garments are tried on by you on receipt so that an exchange or return can be fulfilled within our policy time frame.

Any garments that have been worn, damaged, altered or washed will not be accepted.

Sale Items - Returns 

Please note -    All items in the Cutting Room and Sample Sale Collection are Non  Returnable / Non Refundable.

Faulty items

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty.  Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Exchange

Please note that we are only able to offer exchanges where there are still kaftans available from that range.  If you wish to exchange for an alternative style or colour, we suggest that you contact us as soon as possible to request an exchange and if we cannot facilitate you with your request we then advise that you return your garments for a refund.

Refund

All accepted return refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded less taxes, duties and shipping charges.

Returns process

We would like to make it as easy as possible for you to make a return or exchange. 

Please email us at toni@kklkaftans.com with your request to return or refund an item.

Please send your Packing Slip in your return parcel for identification.

Please send your return to - 

KKL Kaftans 

Toni Moon

4/61-63 Yathong Road

Caringbah NSW 2229 

Australia  

Please return to us by your own nominated courier/postal service.  We do not accept liability for the return shipments.

Cancel Order

To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped